At Acurio Health, providing the highest quality care while delivering more sustainable health and wellbeing solutions is a major priority.

We believe a sustainable and responsible approach right across the group will better serve our patients, our communities and our organisation into the future.

Healthcare of the highest standard

All our hospitals and day surgeries are accredited to the National Safety and Quality Health Service (NSQHS) Standards as well as international (ISO) standards, which encompass the spectrum of clinical care, governance and consumer (patient, carer and community) partnerships. They are also licensed by the relevant state health authorities.

Similarly, our research facilities comply with Good Clinical Practice (GCP) guidelines. As well as adhering to our own national standards, we are also committed to raising global healthcare industry standards to ensure that even more communities can benefit from the latest medical innovations and patient-centric care.

Patient safety and quality of care

Our reputation for excellence is based on providing the highest standard of holistic health services to our patients – care is at the heart of what we do. It is our priority to ensure accountability for patient safety and quality of care across every organisation in our group.

While we are industry leaders in delivering high quality health services, we remain committed to ongoing improvement of patient care on every level. One way we do this is through our Patient Satisfaction Surveys, which help us measure our performance as a group in order to continue to meet the community’s changing demands.

We also ask our healthcare professionals and other staff to evaluate the quality of care we provide, and ensure they’re closely involved in helping us develop more patient-centric systems and processes.

Employee and workplace standards

Across every area of our business, we are committed to improving the quality of life of our staff, their families and the communities we work in.

Our management structure is designed to foster positive working relationships between our managers and our employees – from our medical professionals to our support and administrative staff. All our hospitals and research centres are led by highly experienced, caring managers who have a very open, connected approach to our staff.

Recognising that our people are the key to our success, our workplace celebrates diversity and provides an inclusive and flexible environment for our staff, who are involved in defining and shaping our group culture. Through our employment policies and processes, staff at all levels benefit from ongoing training, further education and career development opportunities.

Our environmental sustainability policy highlights our commitment to minimise our impact on the environment and reduce the greenhouse gases we produce.

Our initiatives include:

  • Driving a workplace culture of environmental awareness
  • Making sustainability an important part of our processes and practices throughout the business
  • Improving the way we use, conserve and reuse resources including water, power and other natural resources
  • Focusing on waste management and reduction
  • Creating better processes and approaches through aligned partnerships
  • Taking advantage of opportunities to improve our environmental performance and create more environmentally friendly facilities
Our environmental sustainability policy highlights our commitment to minimise our impact on the environment and reduce the greenhouse gases we produce.

A commitment to corporate governance

Our group’s focus on governance is the cornerstone of our reputation for providing innovative healthcare solutions, industry-leading research and exceptional patient care. To achieve this, we work together with our partners, managers, staff and patients to ensure that the systems and processes are in place to deliver the best outcomes for our patients, our staff and the wider community.

Our governance framework has been created to ensure a focus on corporate and individual integrity at every level of the business. The diligence of our leadership team is key to the strong and sustainable corporate governance of our group as a whole. As a result, every one of our organisations is dedicated to maintaining a workplace culture of honesty, transparency and effective management, not just to meet our legal obligations but the highest ethical and social standards.

   Our governance framework includes:

Risk management

Ensuring our services are as safe as possible while minimising the risk of error

Clinical effectiveness

Providing clinical services that are effective and deliver the best outcomes

Staff expertise

Employing, retaining and developing the most competent staff

Stakeholder participation

Involving our patients, staff and partners to help us deliver better patient care